Production-First AI Delivery
I build and ship end-to-end AI systems, not just prototypes. My focus is reliability, clear ownership, and measurable business adoption.
Career Story
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External recognition: In Aviva’s full-year 2025 results video, Amanda Blanc (Group CEO) said Aviva had developed AI capabilities from “claims summarisation and call-wrap to medical underwriting.” Source
Lead AI Engineer · Aviva Plc Apr 2025 - Present
- Leading a cross-functional engineering team across ML and software development through architecture guidance, code review, and mentoring.
- Built a real-time call wrap system using AWS AppSync, WebSockets, GraphQL, and LLMs to stream transcripts and generate structured summaries used daily by 200+ claims handlers.
- Developed a scalable ingestion pipeline for 8,000+ SharePoint pages using Docker and Kubernetes cronjobs to maintain production-ready vector search.
Senior AI Engineer · Aviva Plc Sept 2023 - Mar 2025
- Delivered Aviva's first GenAI app for policy insights, reducing call-hold times by 40% and scaling to 14,000+ customers as of Q3 2024.
- Built an internal knowledge assistant indexing 7,000+ pages and PDFs, empowering 800+ employees and projected to save £300K annually.
- Shipped multiple GenAI MVPs in an internal hackathon that secured £1M executive funding for scaled LLM adoption across General Insurance.
Data Scientist · Aviva Plc Jan 2022 - Sept 2023
- Built a Longformer-based NER pipeline for medical entity extraction from claims to improve fraud detection.
- Delivered a real-time email classifier for high-volume triage during Storm Eunice within 48 hours.
- Automated complaint classification, removing two FTE worth of manual effort and saving approximately £70K annually.